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Frequently Asked Questions and additional information

How do you base your prices?

All prices depend on the design and the type of shoe being customized. They are based on how many hours the design will approximately take to create.

What is your average price range?

Depending on shoe type, size, complexity of the design, and what city/country you are located in, customs can range anywhere from $115-$400 with shoes and design included.

When will your commissions be back open?

I'm aiming to reopen commissions in mid July. To hear when my commissions reopen, subscribe to my Newsletter at the bottom of the page to be notified.

Do you ship internationally?

Yes! Customs are available to be sent out to any Country.

Do you sell all designs seen in your Gallery?

If you cannot find a design on my Custom Shoes page that you have seen in my Gallery or my Instagram page, thats because it was a unique and one time design that I don't reproduce. However, if you'd like a similar, yet unique design, please go to contact and message me!

Do I need to provide the shoes myself?

I provide all shoes for orders. The shoes are purchased by me at full retail price. I do not accept shipments of personally owned shoes.

Will the paint stay on?

The paint will not peel, chip or fade. All customs are scratch proof, as well as water/stain resistant. I ensure maximum durability by adding protective sealers over the design.

 

Can I wash my customs?

I always recommend gently hand washing your customs if needed. You can use a soft brush or sponge with sulfate-free soap if necessary. Do not machine wash them.

How long until I receive my order?

The processing time usually takes about 6-8 weeks. This varies according to order capacity. You will receive an email with your order confirmation and another email once your order has been shipped. I highly recommend placing your order earlier then the expected processing time if you need them by a specific date.

What designs can I order?

I can create any design! My only exceptions are those including college or sports logos, due to copyright reasons. Also, I will not copy other artists designs in respect to them, but I can alter it to make it similar yet unique. If you'd like to chat with me about creating your own personal design, please go to my contact page and send a message! 

*Please note my personalized custom commissions are not always open!

How do I contact you?

If you're interested in placing an order for personalized customs that aren't seen on my website, please go to the contact page and message me with a detailed description of what customs you'd like. If you have any further questions that I have not already answered above, please feel free to email me emma@kicksbyemma.com.

Policies

All products are final sale due to these being custom, handmade products.

If the wrong shipping address is given and sent back to me in return, you are responsible for paying the extra shipping fee. I will not return the shoes until that extra shipping fee is sent.